Our process
Our Website Design and Development Process
Seven clear steps from first conversation to launch and beyond. You always know what is happening, what it costs and what comes next.
- 01
Discovery
We learn how your business runs today: your goals, customers, workflows, current tools and what is getting in the way.
It starts with your free consultation. We ask about your customers, how enquiries arrive, how work moves through your business and where time is lost.
You receive
A clear summary of your needs and recommended approach
- 02
Strategy and scoping
We turn what we learnt into a written scope with clear deliverables, timeline and a fixed, itemised price.
We define pages, features, integrations and data, and identify what is essential now and what can wait for a later phase.
You receive
A written scope, timeline and fixed, itemised quote
- 03
Design
We design page layouts, user journeys and system screens, and refine them with you before any build starts.
We design key pages and user journeys, and map how the site will connect to the systems you already use. You review and approve before development.
You receive
Approved designs or system wireframes
- 04
Development
We build your website and its integrations, with regular check-ins so you can see progress and give feedback early.
We build in stages and share progress so you can give feedback early, not just at the end.
You receive
A working website on a private preview link
- 05
Testing
We test across devices and browsers, check forms, integrations, speed and accessibility, and fix issues before launch.
We test on phones, tablets and desktop browsers, check every form and integration, and review speed, accessibility and security.
You receive
A tested system ready for launch
- 06
Launch
We handle deployment, redirects, analytics and handover, and show your team how to use what we have built.
We set up hosting, redirects, analytics and Search Console, migrate data where needed and train your team.
You receive
A live system and a simple handover guide
- 07
Ongoing support
We stay on after launch for updates, fixes, improvements and new features as your business changes.
After launch we are available for updates, fixes and improvements through an optional support plan.
You receive
Reliable, ongoing technical support
How we quote
Every project is quoted after scoping, with a fixed, itemised price and a clear list of deliverables. There are no hidden fees. If you ask for something outside the agreed scope, we explain the cost and wait for your approval before doing the work.
Ready to start? Book a free consultation, or read about website design and development, SEO services and systems and integrations.
Free, no-obligation consultation
Let’s build something that fits your business
Book a free, no-obligation consultation. We will listen to how your business works, explain your options in plain English and give you a clear, itemised quote with no hidden fees.